Resident Retention Specialist

Resident Retention Specialist

Requirements

• High school diploma or equivalent; Associate’s or Bachelor’s degree preferred.
• Minimum of 2 years of experience in property management, leasing, or resident relations.

Responsibilities

• Provide administrative support for leasing activities, including preparing lease documents and processing renewals.
• Draft and send renewal letters to residents in a timely manner.
• Send renewal reminders to residents to ensure timely lease renewals.
• Update renewal notes and maintain accurate records of resident interactions.
• Maintain and update the renewal spreadsheet to track lease renewals and expirations.
• Collaborate with property management and leasing teams to develop and implement resident retention strategies.
• Address resident inquiries and concerns related to lease renewals and retention.
• Assist with organizing resident events and community activities to foster a sense of community.
• Monitor and analyze resident feedback to identify areas for improvement.
• Stay informed about industry best practices and trends in resident retention.

Preferred Qualifications

• Strong organizational and time management skills.
• Proficiency in Microsoft Office Suite and Yardi.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Detail-oriented with strong problem-solving abilities.
• Knowledge of multi-family real estate operations is a plus.