Residential Leasing Administrator

Residential Leasing Administrator

Requirements

• High school diploma or GED, or Vocational degree (required)
• Minimum of 2 years previous property management experience in either single-family or multi-family rental industry (required)
• Valid Michigan Drivers’ license

Responsibilities

• Support the management of the daily prospect queue (listen to calls, sort, and assign to Leasing Associates) utilizing our Client Relationship Management software system
• Prepare weekly leasing report, present to leadership for approval and timely distribute to stakeholders.
• Coordinates resources and assists team members to ensure an efficient and effective leasing process for new residents.
• Support the review incoming lease applications and assist with the verification process.
• Provides administrative support to Property Management Leasing team members, as needed
• Ensures adherence to all housing program compliance matters, including, but not limited to, resident selection criteria, accurate waitlist management, income eligibility, and recertification for applicable communities
• Assist leasing team with marketing initiatives, market studies, virtual tours, leasing specials, and ILS (Internet Listing Service) connections.
• Maintains thorough meeting notes and awareness of project deadlines, and status, as well as provides support in completion as directed
• Prepares, stocks, and distributes leasing materials to leasing associates for tours and events
• Reviews incoming lease applications and assists with the verification process
• Assists with the administration of resident leases in compliance with lease provisions and landlord-tenant best practices
• Completes general administrative duties, such as answering phones, scheduling appointments, taking messages, and filing
• Keeps in close communication with internal business partners, namely: Property Management, Marketing, Finance, Asset Management, Legal, and contracted teams as applicable for ongoing relevant projects
• Assists in ensuring accurate leasing activity, availability, and occupancy records and update appropriate reports as requested
• Complies with federal and state Fair Housing laws
• Ensures policy manual is complete and up to date quarterly
• Creates and Updates Visio and updates flowcharts as needed
• All other duties as assigned

Preferred Qualifications

• Associate degree in business administration or similar field (preferred)
• Bilingual in English and Spanish preferred