Resort Services Operator

Resort Services Operator

Requirements

• Must have excellent communication skills and be able to read, write and speak English fluently.
• Ability to work a flexible schedule to include weekends and holidays.
• Required to pass a background check, drug test, and prove eligibility to work in the United States.

Responsibilities

• Provide friendly, positive, and hospitable service to our in-house guests.
• Answer, route calls, and takes messages to the appropriate departments.
• Completes daily reports and records as required.
• Supply information to callers and record messages.
• Call back all guests who called to assure completion of the request.
• Maintain required record/logbook relating to the housekeeping functions, outside contracted services, or others as required.
• Be a liaison with front desk daily for services and the VIP lists.

Preferred Qualifications

• Bilingual in Spanish preferred
• 6 months to 1 year of customer service experience in call center environment or similar preferred