Restaurant General Manager

Restaurant General Manager

Requirements

• Prior Food and Beverage Management experience required
• Excellent verbal and written communication skills
• Ability to prepare and analyze data, figures, and transcriptions prepared on and generated by computer
• Microsoft Office products; Word, Excel, PowerPoint, and Outlook
• Embrace Technology – continually learn, adapt and master to new operating system
• Knowledge of food service techniques and cost controls such as labor, productivity, food cost and other expenses
• Knowledge of food and alcoholic beverages
• Knowledge of hotel food and beverage operations
• Budgetary analysis capabilities
• Ability to work a flexible schedule including weekends and holidays

Responsibilities

• Provide strategic and operational leadership, guidance, direction, and tactical expertise on the hotel’s restaurants
• Drive hotel profitability through revenue generation in the restaurant, cost control, guest satisfaction, and associate engagement
• Assist F&B Managers with daily restaurant operations, floor support, special events, and restaurant reservations
• Responsible for the selection, training, and development of personnel within the department
• Maintain constant communication within the restaurant
• Provides conflict resolution and ensures disciplinary and termination procedures are followed and that all workplace standards are upheld
• Promptly addresses all operational issues with Management and Staff
• Monitor all elements (lighting, music, temperature), business levels, staffing levels, service levels, Forbes standards, service timing, dining room cleanliness and take steps to ensure food/beverage quality and presentations are met at all times
• Responsible for maintaining the cleanliness and accuracy of the restaurant menus
• Control payroll and equipment costs (minimizing loss)
• Responsible for the financial management of the operation
• Responsible to attend all restaurant daily line-ups and weekly meetings
• Ensure the department abides by all safety and sanitation policies
• Create and maintain staffing schedules, ensuring appropriate coverage
• Develop and manage departmental budgets, forecasts, and financial reports, monitoring expenses and revenue performance
• Implement cost control measures and revenue enhancement strategies to maximize profitability while maintaining service quality
• Maintain high standards of service excellence, food quality, and presentation, ensuring consistency and adherence to brand standards
• Deliver on guests’ expectations and have the desire to create WOW moments
• Perform additional duties as assigned that may be outside the scope of duties, based on business needs

Preferred Qualifications

• Luxury hotel experience, a plus