Retail Banker I – Preferred Bilingual/Spanish
| Company | TD Bank |
|---|---|
| Location | Trenton, NJ, USA |
| Salary | $22 – $28.25 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- HS Diploma or GED
- 1+ years related experience required
- Superior Customer Service skills
- Strong organization skills to handle multiple tasks in a fast-paced environment
- Excellent communication skills with ability to be concise, clear and consistent
- Demonstrated ability to schedule and prioritize work
- Demonstrated ability to work independently and within deadlines
- Sound judgment in decision making and effective problem solving
- Proficient in Microsoft Office
- Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)
Responsibilities
- Proficient in products, services and routine transactions in order to identify opportunities to educate on Bank products and services to Customers and/or refer them to appropriate team member or internal Bank partners, while ensuring a positive Customer experience
- Makes product recommendations based on Customer needs and highlights product features and benefits that ultimately support Customers through challenging times and life events, save time and money, and exceed their needs
- Utilizes Customer Relationship Management tools to proactively play a key role in Customer assessments, proactively identifies Customer solutions and lead-focused outbound sales activities
- Evaluates issues, errors and problems based on practices and existing precedents or procedures
- Explains detailed and/or complicated information within the team
- Builds working relationships with customers and related teams
- Participates in Customer outreach, servicing and advice activities to deliver on our unexpectedly human promise
- Engages in conversations with customers about loan products, facilitates the application intake
Preferred Qualifications
- Teller experience (Preferred)
- Notary License (Preferred)