Retail Golf Club Tech

Retail Golf Club Tech

Requirements

• 1-2 years of club fitting, loft/lie adjustment and/or re-gripping experience preferred

Responsibilities

• Performs golf club repairs, including but not limited to, re-gripping, re-shafting, loft and lie adjustments.
• Performs club fitting and club performance modifications through use of club fitting equipment. Provides product and service recommendations according to customer’s needs.
• Manages workflow for all customer services including establishing turn-around times to meet customer’s needs.
• Consistently promotes Company programs including Warranty Sales, Scorecard, Private Label Credit Card, etc.
• Manages golf service supply inventory by accurately tracking shop usage.
• Completes, organizes and stores all customers’ work orders.
• Provides a high level of customer service by consistently putting the customer at the center of everything we do.
• Upholds Company standards for merchandise presentation by ensuring that product is on the sales floor to proper inventory levels and is maintained to daily standards.
• Maintains confidentiality of all Company information. Controls shrink by complying with all loss prevention standards and programs.
• Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.
• Maintains and participates in all recovery and cleanliness standards.
• Create an inclusive in store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.
• Take an all-hands-on-deck approach to support the team across the store.
• Performs other tasks as assigned by management.

Preferred Qualifications

• Ensures Accountability
• Customer-Focus
• Collaborative
• Instills Trust
• Decision-Quality/Decision-Making Abilities
• Action-Oriented