Retail Pharmacy Growth and Innovation – Manager

Retail Pharmacy Growth and Innovation – Manager

Requirements

• Managing complex relationships across a variety of business units and personality types
• Advanced capabilities in Microsoft suite of programs (Excel, Outlook, Word, PowerPoint, etc.)
• Regular and reliable attendance
• Any additional tasks as required by the manager or supervisor
• Travel- up to 10%, based on needs of the business
• This position is expected to be hybrid- 2 days work from home and 3 days in office, subject to change based on business requirements
• Self-directed requiring little direction
• Leverages a continual improvement mindset to create simplicity and improve the colleague and customer experience
• Strong interpersonal skills as demonstrated by successful collaboration to achieve shared goals
• Strong time management skills, evidenced by experience being accountable to multiple deliverables on staggered deadlines
• Strong personal integrity and judgment, evidenced by a track record of managing highly sensitive or highly visible business matters
• Strong communication skills in both formal and informal writing and speech
• Demonstrating strong attention to detail and follow through with commitments
• Deliver high quality professional communications, presentations, responses and analyses on a wide range of requests by working quickly, independently and with minimal direction
• Manage multiple high-priority tasks simultaneously
• Communicate clearly to small and large groups to lead complex projects to completion
• Collaborate cross functionally with leaders and colleagues’ enterprise wide to solution, implement, and drive results
• Plan and execute short- and long-term goals

Responsibilities

• Own and drive relationship with key internal stakeholder team(s) towards finding and ideating opportunities to collaborate on new solutions
• Capture key market research and competitor insights and be able to quickly synthesize and draw connections or implications to the work we do
• Evaluate opportunities across multiple dimensions and provide informed recommendation on next steps
• Influence leadership decision-making with clear and tailored communication (both verbal and written)
• Execute on tactical steps within project plans with minimal support
• Develop comprehensive, and action-oriented business cases to support the investment in prioritized solutions
• Work cross-functionally to design and build solutions that grow margin and enable strategic goals
• Partner with IT to develop requirements as needed for projects
• Develop and launch mini-tests or pilots to pressure-test assumptions and strengthen end product
• Work cross-functionally to implement solution, ensuring appropriate consideration for operationally, colleague, and patient experience
• On occasion, maintain ownership of launched program, including tracking and measurement of KPIs, troubleshooting of raised issues, and development and management of enhancements
• When applicable, successfully transition ownership of developed solution or program to operational team

Preferred Qualifications

• Prior experience with retail pharmacy, pharmacy product development, healthcare consulting, etc.
• Prior experience with building/assessing business cases and implementing mini-tests and/or pilots
• Prior experience with designing, assessing, and optimizing healthcare/pharmacy programs
• Familiarity with the CVS Health retail pharmacy workflow, business, and organization processes
• Advanced degree