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Retail Service Specialist
| Company | Auto Club Enterprises |
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| Location | Swansea, IL, USA |
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| Salary | $15.24 – $20.31 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior, Mid Level |
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Requirements
- High School GED Required
- Property and Casualty/Solicitors License required
- Property and Casualty Insurance License, valid in selling state – Issued by State within 1 Year Required
- Moderate proficiency in data entry required
Responsibilities
- Provide professional customer service to members and insured’s.
- Provide service and information to members regarding memberships and insurance.
- Provide service to walk-in and telephone members seeking insurance services.
- Sell memberships and assist in the sale of insurance to prospective insureds.
- Assist members with changes to existing policies or memberships, renewals, and provide information regarding billing.
- Accept payments on membership and insurance.
- Verify insurance coverage for lien holders and leasing companies.
- Provide binders as requested.
- Perform typing and other administrative duties, including, but not limited to; letters, forms, cards, rush escrows and evidence of insurance.
- Develop insurance leads for office sales agents and life specialists.
- Communicate positively and effectively with all staff.
- Maintain and open and positive relationship with management.
- Provide service support for both management and sales and life agents.
- Engage in cross selling opportunities.
- Resolve member and insured related problems using discretion and independent judgment.
- Refer issues which require more authority to appropriate level.
Preferred Qualifications
- 1-3 years Customer service Preferred
- Moderate Microsoft Word and Excel skills preferred
- Advanced customer service skills preferred
