Retail Service Specialist
| Company | Auto Club Enterprises |
|---|---|
| Location | St. Louis, MO, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- High School GED Required
- Property and Casualty/Solicitors License required
- Property and Casualty Insurance License, valid in selling state – Issued by State within 1 Year Required
- Moderate proficiency in data entry required
Responsibilities
- Provide professional customer service to members and insured’s
- Provide service and information to members regarding memberships and insurance
- Provide service to walk-in and telephone members seeking insurance services
- Sell memberships and assist in the sale of insurance to prospective insureds
- Assist members with changes to existing policies or memberships, renewals, and provide information regarding billing
- Accept payments on membership and insurance
- Verify insurance coverage for lien holders and leasing companies
- Provide binders as requested
- Perform typing and other administrative duties, including, but not limited to; letters, forms, cards, rush escrows and evidence of insurance
- Develop insurance leads for office sales agents and life specialists
- Communicate positively and effectively with all staff
- Maintain and open and positive relationship with management
- Provide service support for both management and sales and life agents
- Engage in cross selling opportunities
- Resolve member and insured related problems using discretion and independent judgment
- Refer issues which require more authority to appropriate level
- Service work tends to be routine and described within sales and underwriting guidelines
- Has skill set necessary to handle most complex transactions and basic complaints
- Complex complaints may be referred to higher level Insurance Specialists or Sales Management for handling
Preferred Qualifications
- 1-3 years Customer service Preferred
- Moderate Microsoft Word and Excel skills preferred
- Advanced customer service skills preferred