Retirement Plans Consulting Manager – Payroll processing

Retirement Plans Consulting Manager – Payroll processing

Requirements

• 5-10 years of experience in Qualified Retirement Plan Administration.
• Ability to develop a collaborative work environment and work independently.
• A Client-First Attitude. At Schwab, we seek to view our business ‘Through Clients’ Eyes’.
• Acute attention to detail and effective project management skills.
• Ability to multi-task in a fast-paced, deadline-driven environment with minimal errors.
• Excellent oral and written communication skills, including comfortability presenting to clients and internal departments.
• Advanced knowledge of Microsoft Excel, Word, and OneNote.
• Creative thought process focusing on continuous process improvement.
• Ability to exercise good judgment, knowing how and when to call on other resources.
• Challenging the status quo and follow through on new solutions.
• Advanced decision making and consultative skills.
• Proven record of influencing others with reasoned debate and dialogue rather than consensus building.
• Outstanding time leadership skills.
• Exceptional interpersonal and analytical skills.
• Track record of excelling in a team-based culture.

Responsibilities

• Communicating directly with plan sponsors and 3rd party payroll vendors, figuring out the appropriate channel (email and/or telephone) for the specific need.
• Proactive project management and consulting of payroll changes, including onboarding new business and supporting Payroll Vendor and file format changes for existing Schwab clients.
• Defining and adhering to agreed-upon timelines for projects by hosting recurring touchpoints with clients and vendors to ensure projects remain on track.
• Collaborating with both internal and external partners on payroll data needs that optimize Schwab’s ability to service/administer retirement plans, drive administration efficiency, mitigate financial risk due to data related issues, and improve client experience.
• Establishing automated file transmissions (incoming and outgoing) between plan sponsor’s payroll provider and Schwab’s 401(k) recordkeeping system.
• Analysis of audited inbound and outbound test files and collaborating with internal and external partners to resolve issues.
• Accurately maintaining file specifications, and details related to payroll integration set-ups and changes.
• Preparing impacted recordkeeping systems for both inbound and outbound files.
• Researching complex issues to resolution.
• Maintaining quality control and procedures and build process improvements to meet key results and exceed client expectations.
• Ensuring daily work is completed in a timely manner by monitoring workflow and raising needs to leadership.

Preferred Qualifications

• Qualified (401) K Administrator (QKA) designation.
• A Project Management Certification
• Experience with Payroll Integration and Retirement Contribution Management Software like CMS, IDF and SRI.