Revenue Cycle – Registration

Revenue Cycle – Registration

Requirements

• High School Diploma or GED
• PC Knowledge
• Interpersonal, verbal, and written communication skills
• Minimum 6 months experience in participant service or a healthcare environment

Responsibilities

• Interviews participants/maintains records/facilitates participant access and throughput
• Accurately identifies the participant through an inquiry function of the participant Management System
• Greets participants and addresses the needs of participants
• Conducts face-to-face or telephone interviews with participant and/or relative to obtain registration, as applicable
• Obtains signatures for consent, release of information, schedules, reschedules and coordinates participant appointments
• Manage daily schedules and work with management and program delivery teams to more efficiently manage the participant flow in the program by adjusting schedules, and access team staffing
• Ensures product/service line information is updated in systems as needed to ensure scheduling accuracy
• Informs participant or referring physician of scheduling requirements
• Scans appropriate paperwork into the Document Imaging System for future access and retrieval
• Collection of participant payments or other liabilities for services as required
• Demonstrates knowledge of OSUWMC and its entities by guiding misdirected callers/visitors to appropriate service/location
• Demonstrates expert knowledge when scheduling and registering participants via participant interactions
• Effectively utilizes all internal and external resources to respond to participants’ requests for information
• Generates letters and information packets to participants using and including specific program information
• Able to address participant inquiry regarding preparation for individual and class sessions
• Provide cross-coverage support for other staff as required
• Assures emergent transfers or appointments are managed in their entirety with communication loops closed with necessary staff members
• Conducts outbound scheduling, and follow-up calls as assigned
• Operates and troubleshoots systems and equipment necessary for job function
• Resolves contacts on assigned work queues to schedule, register participants, collect and correct incomplete information
• Monitors the number of program visits and initiates additional requests as necessary
• Completes scheduling and registration transactions accurately and in a timely manner and maintains/promotes participant satisfaction
• Demonstrates positive attitude and team orientation
• Manages requests in one transaction thus eliminating the need for further transactions
• Provides non-clinical participant and visitor information as requested
• Explains and answers questions regarding Health System policy, parking, and other available services
• Refers participants and visitors to other departments and serves as a liaison to other departments when appropriate
• Serves as a point of contact for participants/families that need assistance with, questions about various departments within the Medical Center or how to navigate the OSUWMC system
• Resolves complex participant issues in timely manner with high degree of satisfaction
• Reports to management any situations that appear to be signs of discontent on the part of the participant/relative that may affect the departmental goal of providing quality participant service
• Maintains performance that meets corporate and department standards including productivity, QA and attendance
• Participates/supports, OSUWMC Communication and Marketing initiatives
• Other duties as assigned

Preferred Qualifications

• Experience with Windows, Excel, and Intranet/internet navigation tools
• Medical terminology, coding and third party reimbursement experience
• Ability to work in multiple systems for assigned tasks, management and reporting
• Strong problem-solving and presentation skills
• High level of participant service skills
• Able to prioritize and coordinate multiple tasks in a busy environment