Revenue Cycle Success Manager
| Company | hhaexchange |
|---|---|
| Location | Washington, DC, USA, New York, NY, USA, Minneapolis, MN, USA |
| Salary | $70000 – $80000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- 5+ years of Revenue Cycle Management, including deep knowledge of billing, common denials, posting, electronic transaction formats, and payer portal navigation.
- Proven experience in customer engagement and relationship management.
- Strong working knowledge of Microsoft Office: Excel, Outlook, PowerPoint, and Word.
- Strategic, intellectually curious, and effective at solving problems with clear, fact-based recommendations.
- Detail-oriented with excellent written and oral communication skills.
- Adaptive to change, with strong collaboration skills across cross-functional teams.
- Must be an initiative-taker with a strong work ethic and integrity.
Responsibilities
- Serve as the primary liaison between customers and internal teams, fostering strong, long-term relationships.
- Demonstrate the value of RCM services by highlighting measurable impacts and proactively solving challenges.
- Analyze customer performance metrics, identify trends, and suggest improvements to optimize revenue cycle processes.
- Address customer inquiries promptly, coordinating with cross-functional teams for swift issue resolution.
- Collaborate with the billing, operations, and product teams to refine service delivery and enhance the overall customer experience.
- Identify and recommend process enhancements to improve internal and external workflows.
- Provide customers with regular performance reports and actionable insights to maintain alignment with expectations.
- Drive customer satisfaction, retention, and advocacy through strategic engagement, ensuring high Net Promotor Scores (NPS) and strong customer references.
Preferred Qualifications
-
No preferred qualifications provided.