Revenue Operations – Technical Success

Revenue Operations – Technical Success

Requirements

• Experience in revenue operations or strategy at a high-growth, technology company
• Proficiency in Salesforce.com and data analysis tools (e.g., SQL, Excel)
• Strong analytical skills with a focus on attention to detail
• Exceptional project management skills, with experience leading complex, cross-functional initiatives
• Strong communication skills and executive presence
• An understanding of the AI landscape, our applications, and the problems they solve for our customers
• The ability to thrive in ambiguity and work autonomously
• Exceptional organizational skills
• The ability to operate with high horsepower, be adept at frequent context switching and working on multiple projects at once with expansive ownership, and ruthless prioritization

Responsibilities

• Design and implement processes to support the OpenAI Technical Success team, ensuring seamless management of customer interactions throughout the lifecycle, from onboarding to ongoing technical support and services delivery
• Work closely with technical teams to ensure that operational processes are scalable and efficiently integrated into customer success workflows
• Define and track key performance indicators (KPIs) specific to technical success, developing and maintaining dashboards to provide actionable insights to stakeholders and leadership
• Manage territory allocation for the Technical Success team, working with leadership to ensure alignment with business objectives and offering data-driven recommendations for improvements
• Partner with the data team to ensure the integrity and accuracy of data, enabling effective reporting and decision-making for revenue-generating activities
• Lead strategic analyses to identify trends, gaps, and opportunities for process optimization; lead cross-functional projects to drive those optimizations

Preferred Qualifications

No preferred qualifications provided.