Robot Teleoperations Support Specialist
| Company | Symbotic |
|---|---|
| Location | Burlington, MA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- Minimum 2 years of experience in Information Systems, with proficiency in various computer programs and systems.
- Strong skills in Microsoft Office applications such as Excel, Word, and PowerPoint.
- Excellent problem-solving abilities and abilities to manage multiple high-priority tasks.
- Self-motivated, quick learner, and able to work well under pressure.
- Exceptional verbal and written communication skills, with the ability to understand customer needs and collaborate cross-functionally.
- Highly organized and detail oriented.
Responsibilities
- Assist customers by utilizing our robots’ vision system, ensuring efficient resolution of their needs.
- Provide escalation support for short-term problem resolution activities.
- Maintain a work ethic centered around customer satisfaction.
- Work collaboratively in a team to accomplish tasks and be ready to tag team when necessary to ensure swift resolutions of the tasks that are spontaneously presented.
- Regularly document solution processes and all customer and support activities.
- Communicate within the team to identify and eliminate inefficiencies, providing feedback to team leaders for continuous improvement of perception services, software development, and quality.
Preferred Qualifications
-
No preferred qualifications provided.