Robotic Operations Support Specialist

Robotic Operations Support Specialist

Requirements

• 2–5 years working with robotic or automated systems in production environments.
• At least 1 year in a customer-facing or technical support role.
• Familiar with CLI tools (e.g. SSH), interpreting logs, and system telemetry.
• Knowledge of industrial robotics, PLCs, sensors, wiring, and protocols.
• Experience with electromechanical subsystems and field repair workflows.
• Strong communicator across both technical and non-technical stakeholders.
• Capable of building trust with both customers and engineering teams.

Responsibilities

• Field Training (First Month): Two weeks at HQ, followed by two weeks shadowing field operations.
• Learn the end-to-end robotic truck unload system and customer workflows.
• Track fleet performance using telemetry and logging dashboards. Identify and flag potential issues before they escalate.
• Diagnose and resolve issues across software, electrical, and mechanical components.
• Provide live support for customer stakeholders and internal teams.
• Manage support cases via phone, video, and written updates.
• Log findings, resolution steps, and maintain clear follow-up loops.
• Triage issues that span across disciplines and escalate effectively. Guide field teams through on-site troubleshooting and retrofits.
• Identify and help close gaps in tooling, workflows, and documentation.
• Perform scheduled and ad hoc maintenance on robotic arms, conveyors, and electrical components.

Preferred Qualifications

• Fluent in Spanish.
• Familiarity with tools like Jira, Freshdesk, or related systems.
• Interest in process improvement and documentation.
• Calm under pressure. Curious and proactive.
• Adaptable in fast-paced environments. Customer-first mindset.