Sales and Training Manager – Membership

Sales and Training Manager – Membership

Requirements

• Bachelor’s degree in business, communications, or related field OR 4 years’ experience in sales, retail or related field
• 1 year’s sales experience in business to business sales

Responsibilities

• Drives membership in the assigned club by communicating goals results and feedback
• Ensures signage is updated
• Ensures all marketing collateral and signage related to membership programs is up to date
• Completes and maintains required documentation and forms
• Enables associate membership engagement by working cross-functionally with members, managers, and associates to identify training gaps and needs
• Ensures training plans and materials are efficient
• Provides information on membership benefits
• Promotes the value of company products and services
• Teaches associates to process and sell memberships, upgrades, and credit accounts
• Communicates relevant information on membership events both inside and outside of the club
• Assists associates with the proper execution of membership plans to support achieving membership sales
• Directs club membership goals by selling memberships in the field and in the club using various techniques (for example, cold calling, outside appointments, membership drives)
• Communicates with current and prospective members
• Educates members on membership types, programs, and benefits
• Identifies and matches member or prospective member needs with appropriate membership benefits, services, or product solutions
• Responds to membership questions and concerns
• Encourages membership renewals
• Assists with member account decisions
• Demonstrates exemplary actions and workload execution by modeling and training processes to associates, providing on-the-job training in the work area and sales floor, teaching new technology and tool functionality, delivering new program rollout training, and providing continuous learning and process improvement opportunities
• Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities, and demonstrating adaptability and promoting continuous learning
• Provides supervision and development opportunities for associates by hiring and training, mentoring, assigning duties, providing recognition, and ensuring diversity awareness
• Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices
• Respect the individual: Builds high-performing teams, embraces differences in people, cultures, ideas, and experiences, creates a workplace where associates feel seen, supported, and connected through a culture of belonging, creates opportunities for all associates to thrive and perform
• Respect the individual: Works collaboratively, builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence
• Respect the individual: Attracts and retains the best talent, empowers and develops talent, and recognizes others’ contributions and accomplishments
• Act with Integrity: Maintains and promotes the highest standards of integrity, ethics, and compliance, models the Walmart values to support and foster our culture, holds oneself and others accountable, supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us, creating a sense of belonging, eliminating waste, participating in local giving
• Act with Integrity: Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent
• Serve Our Customers and Members: Delivers results while putting the customer first, considers and adapts to how, where, and when customers shop, and applies the EDLP and EDLC business models to all plans
• Serve Our Customers and Members: Makes decisions based on data insights and analysis, balances short and long-term priorities, and considers our customers, fellow associates, shareholders, suppliers, business partners, and communities when making plans
• Strive for Excellence: Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes
• Strive for Excellence: Drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change

Preferred Qualifications

• Supervisory