Sales Consultant

Sales Consultant

Requirements

• Ability to read and comprehend simple instructions, short correspondence, and memos
• Ability to read and interpret documents
• Ability to write routine reports and correspondence
• Proficient computer skills and attention to detail
• Excellent written and oral communication skills
• Ability to work a six (6) day work week
• Ability to work weekends and holidays
• Positive attitude
• Strong work ethic

Responsibilities

• Sells and delivers a minimum number of vehicles per month
• Writes complete sales orders and processes paperwork in accordance with dealership policies
• Utilizes dealership sales control and follow-up systems
• Attends product and sales training courses as requested by sales manager
• Keeps up to date on new products and services within the industry
• Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction
• Maintains a prospect development system
• Conducts business in an ethical and professional manner
• Satisfies the transportation needs of vehicle purchasers
• Approaches, greets, and helps or directs any customer who enters the dealership showroom or sales lot
• Assists customers in selecting a vehicle by asking questions and listening carefully to their responses
• Explains fully product performance, application and benefits to prospects
• Describes all optional equipment available for customer purchase
• Offers test drives to all prospects
• Exhibits high level of commitment to customer satisfaction
• Knows and understands the federal, state, and local laws which govern retail automobile sales
• Establishes personal income goals that are consistent with dealership standards of productivity and devises a strategy to meet those goals
• Keeps abreast of new products, features, accessories, etc., and their benefits
• Knows and understands equity and values and can explain depreciation to the customer
• Ensures that the sales manager has an opportunity to meet each customer
• Turns 100 percent of closed deals to finance and insurance manager, along with properly completed paperwork (insurance information, trade title etc.)
• Prepares sold vehicles for customer delivery prior to customer arrival
• Delivers vehicles to customers, ensuring that the customer understands the vehicle’s operating features, warranty, and paperwork
• Introduces customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership’s service department
• Follows up on all post-delivery items, tag/title work, “we-owes” and special requests to be sure that all customer expectations are met
• Reviews and analyzes actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively
• Other tasks assigned by Management

Preferred Qualifications

No preferred qualifications provided.