Skip to content
Sales Operations Manager – Smb
| Company | Nextdoor |
|---|
| Location | New York, NY, USA |
|---|
| Salary | $160000 – $200000 |
|---|
| Type | Full-Time |
|---|
| Degrees | |
|---|
| Experience Level | Senior, Expert or higher |
|---|
Requirements
- 8+ years of demonstrated experience in management consulting, strategic planning, revenue strategy, customer success and/or business operations, and/or the ability to perform at an advanced level in the domain
- 5+ years experience in the digital marketing ecosystem and familiarity with digital advertising platforms
- Self-starter, independent thinker, deeply analytical and detail-oriented, capable of working in a structured manner to thrive in ambiguity
- Passion for building a new business from the ground-up
- Incredible focus on the customer
- Excellent communication and interpersonal skills
- Experience manipulating complex and large data sets
Responsibilities
- Partner with cross-functional teams to develop SMB GTM and business strategies (e.g., multi-year SMB Revenue team plan, monetization strategy, international expansion strategy, and go-to-market channel expansion and business case development)
- Drive business growth through launching new customer experiences and treatments (customer success, sales, support across the lifecycle) and incubate/oversee vendor operations to execute where applicable
- Establish incubation operation to experiment and validate sales/marketing/support motions and customer experiences, prior to scaling; define tools, infrastructure and resources needs to scale
- Partner with Product Management and Engineering to scale learnings into the product experience
- Develop deep understanding of customer behavior and product performance (retention, churn, NPS drivers) to identify priority segments and treatments to maximize outcomes, in partnership with Data Science, Product, Marketing, Support and XFN teams
- Develop strategic perspectives on our core SMB competitors and industry trends to predict what’s coming ahead, reviewing market research, consulting with experts, leading immersions
- Participate in in-person Nextdoor events, trainings, off-sites, volunteer days, and other team building exercises
- Build in-person relationships with team members and contribute to the KIND culture that Nextdoor values
Preferred Qualifications
No preferred qualifications provided.
