Sales Operations Specialist

Sales Operations Specialist

Requirements

• In-depth understanding of sales principles and customer service practices
• Strong MS Office skill and Intermediate proficiency in Excel
• Proven excellent oral and written communication abilities
• Strong planning, organization, and time-management skills with a keen eye for detail
• Resilience with the ability to thrive in a rapidly changing environment
• Willingness to work extended hours including nights and weekends when required, particularly during peak season (Q4)
• Experience in a sales support or customer service role which required analytical and multitasking skills

Responsibilities

• Key Point of contact to customers who require support or have inquiries about an order, process, or interaction
• Will require meeting with staff in person at the facility (TN/TX) and coordinating the resolution of issues
• Will take ownership of process improvement and integration and work with internal teams to drive simplification and quality involved in resolving customer issues
• Able to convert analytical findings into key actionable business insights and clearly communicate results/next steps
• Being a subject matter expert on Assurant platforms and tools is a requirement
• Support pre- and post-sale processes for buyers and internal partners
• Will include device unlocking and managing the order funding process
• Excellent communication and a sense of urgency will be vital when working with internal partners and customers to manage these relationships
• Provide guidance, feedback, and cross training to peers while helping resolve escalations
• Be able to step in as Sales Operations Analyst when necessary or when directed by leadership
• Having the knowledge and skills to step into other AVR roles is expected
• Manage customer onboarding and maintenance of accounts. This will include being comfortable with MSAs, updating users and addresses, and working closely with the Compliance and GDO teams
• Assist customers with RMA inquiries and escalate recurring issues to teams within the TN/TX facilities
• Operations and shipping partnership management will be crucial in the success of the RMA program
• Must be able to confidently review and provide approvals
• Leverage communication skills to create and manage communication with customers
• Use of Constant Contact, ASP banners, Chat tools, and other upcoming forms of customer communication
• Assist internal departments with buyer communication (Shipping, Finance, GDO and Compliance) as needed
• Operate with a limited level of direct supervision and exercise independence of judgement and autonomy, even under ambiguous circumstances and shifting priorities
• Take ownership of process improvement and work with internal teams to drive simplification and quality

Preferred Qualifications

• Oracle or other ERP experience is preferred
• Experience working with international customers
• Bachelor’s Degree