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Sales & Service Representative
| Company | MRC Global |
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| Location | Martinez, CA, USA |
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| Salary | $24.5 – $28.2 |
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| Type | Full-Time |
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| Degrees | Bachelor’s, Associate’s |
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| Experience Level | Junior |
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Requirements
- One (1) or more years’ experience in a dedicated customer-facing role, inside sales, and/or warehouse services; OR recent completion of post-secondary education to include any of the following: Technical/Trade School, associate degree, bachelor’s degree, preferably with studies in industrial or sales.
- Competent in the use of computers and software applications.
- Ability to communicate and promote ideas and transfer detailed knowledge to others.
- Ability to effectively present information in one-on-one and small group situations.
- Attention to detail; works with a sense of urgency.
Responsibilities
- Respond to customer requests for quotes by sourcing products from existing Company inventory or buying them out externally; build quotes that simultaneously create value for the customer and profitability for MRC Global.
- Identify and actively pursue sales opportunities to contribute to overall sales growth.
- Ability to proactively engage with customers and utilize product knowledge to make recommendations and offer add-on solutions that maximize customer delight and drive sales growth.
- Utilize MRC Global systems/software to create quotes, locate available products/material, process customers’ orders, create vendor purchase orders (PO), and other tasks related to customer needs.
- Adhere to customer contract requirements related to pricing/non-contract pricing, freight, delivery schedules, and KPIs.
- Verify the on-time shipping/delivery status of pending inbound and outbound shipments; communicate status proactively with the customer and adjust product sourcing efforts if needed.
- Proactively respond to customers’ needs and concerns with options by use a problem-solving approach.
- Validate that products specified in customers’ quote requests are permitted per their respective approved manufacturer’s list (AML) or other customer-provided specifications.
- Reference customer processing guides and other tools/resources to maintain familiarity with customer preferences/processes; consult with manager, other MRC Global departments, and suppliers as necessary to create the best possible customer experience.
- Service next-level customer needs, including orders involving externally sourced labor, return material authorizations (RMA), purchase order changes, and orders involving special invoicing needs.
- Communicate responsively and professionally with customers, suppliers, and coworkers to execute all main steps of the order process.
Preferred Qualifications
No preferred qualifications provided.
