Sales Supervisor – Full-Time
| Company | Reformation |
|---|---|
| Location | Santa Monica, CA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level |
Requirements
- Minimum of 3 years Retail Experience required.
- Experience working with a sales or retail organization and/or operationally intensive business.
- Ability to work in a fast-paced and ever-changing environment
- Strong interpersonal skills and the ability to interact effectively with diverse personalities
- Driven approach to take on new challenges with the self-motivation for your work and career
- Excellent communicator with a passion for people
- An effective and expedient problem-solver with a keen attention to detail
- Positive attitude and feels there is no task too small and no task too large
Responsibilities
- Consistently meet and exceed sales goals
- Actively lead by example and inspire others to generate clientele and maximize customer retention through engagement and sustained relationships
- Lead the sales floor to deliver an excellent customer experience through a customer first mindset to build loyal customer relationships
- Contribute to a technology led in-store experience for customers that both surprises and delights them
- Maintain extraordinary customer experience feedback scores on service evaluation through NPS.
- Act as brand ambassador – embody brand values, engage customers on the brand, be knowledgeable in all aspects of this conversation
- Uphold consistent inventory accuracy and controls in store through regular cycle counts and overseeing inbound and outbound inventory. Track receiving and removal of products.
- Track metrics for BOH fulfillment, mis-pulls, cycle counts & overall inventory accuracy. Use this information to grow the team further and take action when necessary alongside in-store leadership
- Contribute to Loss Prevention in all areas of the business, set expectations & informally train alongside leadership
- Maintain seamless store operational procedures, maintain weekly workflow.
- Support merchandising presentation strategy and concept standards, lead and train staff as needed
- Provide real-time and weekly feedback on sales, product and allocation to in store leadership based on sell through and customer feedback
- Uphold and lead by example with all policies and procedures
- Display a dedicated approach to motivate and support sales associates
- Onboard new hires while providing in the moment coaching to improve performance of existing associates
- Contribute and lead through training and customer experience programs
- Maintain and manage a professional, healthy, and productive work environment alongside team in store
Preferred Qualifications
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No preferred qualifications provided.