Sales Support
| Company | Vistra |
|---|---|
| Location | Collinsville, IL, USA, Irving, TX, USA, Cincinnati, OH, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- High School Diploma or equivalency required
- Experience gained through college degree programs and/or certifications is applicable to the above skills
- 2 – 3 years of data analyst or sales support with pricing experience role and knowledge of ERCOT, PJM, and MISO preferred
- Experience using Salesforce preferred
- Strong communication, interpersonal, and written skills required
- Strong MS Excel, Word, and Outlook skills required
- Willingness to commute to Collinsville, IL, Cincinnati, OH, or Irving, TX offices three days a week (hybrid role) with Wednesdays and Fridays being remote (work from home)
Responsibilities
- Support the Door-to-Door and Apartment & Builder Sales teams with setting up and closing highly profitable energy deals with business customers through a variety of means including obtaining usage history, working with price quotes, and closing contracts
- Use Salesforce, SAP, ERCOT, PJM, MISO, LodeStar, Utility Portals, LOA, Adobe Sign and other associated tools and portals
- Maintain established service levels by working to obtain account information, provide contract pricing, and resolve account issues
- Work with organizations throughout Vistra to ensure customer accounts are handled efficiently and accurately
- Ensure requests for pricing are responded to in a timely manner and work with pricing, structured transactions, legal, contract, and credit groups to prepare customer offers
- Able to manage, prioritize, and complete support-related requests from sales executives
- Electricity Contracts – accuracy of contract forms, tracking and resolving any discrepancies to ensure payment delays do not occur and if discovered, working within expected time frames to resolve and correct
- Ensure adherence to regulatory and government guidelines in maintaining customer accounts
- Ensure an accurate and timely process for maintaining customer account information and closing pricing transactions
- Access and working knowledge of ERCOT, PJM, and MISO utilities (access portals, look up info, request usage, etc)
- Provide Salesforce support based on case-supplied criteria (terms, product, etc) from sales agents
- Order and/or estimate usage from utilities when needed
- Upload LDCs and ESIIDs into Salesforce
- Build, submit, and monitor quote progress
- Add margin, book, and follow-up to contract based on seller input
- Communicate with sales agents via Salesforce chatter
- Communicate with teams (Credit, Legal, Structured Transactions, Price Desk, Retail Contract Mgmt, etc)
- Provide troubleshooting support to all sales channels (quotes fail to price, insufficient usage, missing details necessary to price, etc)
- Work with Vistra Technology and support teams
Preferred Qualifications
- 2 – 3 years of data analyst or sales support with pricing experience role and knowledge of ERCOT, PJM, and MISO preferred
- Experience using Salesforce preferred