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Sales Support Representative
| Company | Panasonic Avionics |
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| Location | Newark, NJ, USA |
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| Salary | $25 – $40 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Mid Level |
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Requirements
- Bachelor’s degree in Business, Marketing, Communications preferred
- Minimum of 3 years sales experience is required; inside sales experience preferred
- Demonstrable experience in sales support administration, or similar
- Proficiency in Microsoft Office
- Experience with CRM systems required; experience using Salesforce required
Responsibilities
- Assist sales personnel and resellers with deal registrations, pricing, pipeline management, and other service items required to move deals forward to close.
- Provide sales personnel and customers with order tracking information, product specifications, and other supporting information on an as-needed basis.
- Collaborate with main office work partners (e.g. marketing, operations, supply chain, etc.) to assist sales personnel and customers with quick answers and efficient resolution of issues.
- Update existing Salesforce opportunities including adjusting for discontinued products
- Create and update SPL’s for the sales team.
- Handle the show/sample/loan pool for the sales team. Order, track, and ensure SSL’s come back.
- Provide timely, accurate, and complete sales reports and forecasts. Attend required sales conference calls and meetings.
Preferred Qualifications
- High degree of multi-tasking and prioritization of tasks will be required
- Ability to reason quickly and act swiftly is required
- Strong value-based selling skills are required (e.g. relating, questioning, positioning, closing, etc.)
- Exceptional interpersonal skills and a proactive approach to problem solving
- Ability to quickly acquire product knowledge and communicate with technical customers is required
- Ability to confidently conduct virtual product demonstrations is required
- The SSS will be customer-facing and therefore must demonstrate a very high level of written and verbal communication skills, as well as strong active listening skills.
- The SSS must always demonstrate a very high level of responsiveness and thorough follow-up.
- Ability to collaborate and thrive in cross-functional teams and matrix reporting structures.
- Ability to quickly establish trust and build and maintain lasting relationships with customers, resellers, and other partners.
