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Sales Support Representative
| Company | Ferguson |
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| Location | Norfolk, VA, USA |
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| Salary | $18.71 – $29.92 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior, Mid Level |
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Requirements
- 1-3 years of sales and/or customer service experience is required.
- Knowledge of HVAC products or HVAC sales or field experience a plus
- Bilingual a plus
- Exhibit strong skills for sales, including the ability to upsell.
- Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner.
- Ability to react well in a fast-paced environment & follow through on commitments.
- Highly motivated and customer service oriented mentality with ability to build relationships is a plus.
- General digital literacy including Microsoft Office.
- Ability to quickly learn product knowledge and processes.
Responsibilities
- Work together with Sales associates to support customer needs by determining the best products and solutions.
- Ensuring the delivery of personalized customer service through timely quotations and accurate sales orders.
- Coordinate deliveries on behalf of customers.
- Answer sales calls for general information, addressing and resolving customer concerns or questions.
- Ability to effectively use customer relationship management (CRM) system and phone system.
Preferred Qualifications
- Knowledge of HVAC products or HVAC sales or field experience a plus
- Bilingual a plus
- Highly motivated and customer service oriented mentality with ability to build relationships is a plus.
