Sales Support Representative – Residential Trade
| Company | Ferguson |
|---|---|
| Location | Reno, NV, USA |
| Salary | $19.65 – $31.41 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- 0-3 years sales and/or customer service experience preferred
- HVAC/Plumbing industry experience
- A desire to learn with a drive to succeed
- Passion for collaboration and desire to assist customers across the team
- Ability to build long-lasting relationships while balancing business and customer needs
- Drive to act and respond quickly to customer needs and make decisions in a timely manner
- General digital literacy including Microsoft Office
- Strong written and verbal communication skills
Responsibilities
- Assists in multiple behind-the-scenes sales functions such as answering sales calls for general information, addressing and resolving customer concerns or questions, and helping customers by recommending the best products and solutions to support their needs
- Providing hands-on assistance on an as-needed basis such as helping assist customers on the parts counter and providing backup support in the warehouse
- Presents job quotes and provides accurate pricing and inventory information to customers
- Uses customer relationship management (CRM) system and phone system effectively
- Works together with Sales associates to provide outstanding customer service for both existing and prospective customers
Preferred Qualifications
- No preferred qualifications provided.