Sales Support Specialist
| Company | Fortune Brands |
|---|---|
| Location | Highland Park, IL, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Associate’s |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Strong desire and commitment to sales
- Excellent interpersonal skills
- Intermediate Excel skills
- Ability to interpret technical specifications
- Analytical skills and attention to detail
- Excellent oral and written communication skills
- Ability to work with a variety of personality types
- Problem anticipation and solving
- Planning and organizing
- Ability to work in fast paced environment
Responsibilities
- Perform sales related duties for the Doors Sales team by responding to inquiries including, but not limited to: order status, product information, claims/returns, order processing, account status, sales programs, pricing questions and quality issues.
- Engage with Sales to assess customer-related problems or issues and develop and implement the appropriate resolution.
- Work collaboratively with the outside sales force, sales administration and operations in the wholesale business channel to provide technical assistance with product specifications, catalog information, performance and building code information.
- Function as a liaison between sales and with all aspects of the customer supply chain including Category Management, Distribution, Pricing, Sales Administration and Field Sales.
- Work in concert with organizational subunits to understand concerns and communicate updates to the Sales team as necessary.
- Assist in developing Microsoft Word, Excel, PowerPoint and Business Communication documents.
- Assist in updating CRM (HubSpot).
- Generate sales reports as requested by sales team.
- Assist in annual district sales planning for up to 3 districts.
- Required to participate in sales training to gain a better understanding of sales processes.
- Reporting, utilizing Cognos reporting tools.
- Sell sheet generation.
- Troubleshoot technical requests related to Outdoors Doors products.
- Administrative pricing and reporting requests.
- Expedite product to ensure customer satisfaction.
- Assist in creating customer service tools to enhance department productivity.
- Quality issue communication to the sales team.
- Promotional display product entry requests.
- Establish and maintain relationships with the Wholesale Doors Sales teams as part of overall company strategy and objectives.
- Act as liaison with other departments within the organization to develop cohesive working relationships and facilitate information sharing.
Preferred Qualifications
- E-21 or similar business system knowledge
- Associates Degree in Sales or Marketing
- Customer Service or Sales experience
- Distribution sales channel experience