Sales Support Specialist

Sales Support Specialist

Requirements

• Bachelor’s degree in Business, Marketing or a related field or equivalent work experience that provides exposure to fundamental theories, principles, and concepts.
• Basic understanding of sales principles and practices.
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• SAP ERP System.
• CRM Microsoft Dynamics 365
• Excellent written and verbal communication skills.
• Ability to work collaboratively in a team environment.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and prioritize effectively.

Responsibilities

• Respond to customer inquiries and resolve issues in a timely and professional manner
• Provide product information and recommendations to customers
• Maintain positive relationships with customers
• Accurately enter and process customer orders
• Ensure orders are fulfilled and shipped on time
• Resolve any order discrepancies or issues
• Assist sales team with administrative tasks
• Prepare and distribute sales reports and presentations
• Coordinate sales meetings and events
• Monitor and track inventory levels
• Coordinate with warehouse team to ensure accurate inventory counts
• Communicate any inventory shortages or overstocks
• Enter and maintain customer and product data in company database
• Update and maintain customer accounts and contact information
• Ensure data accuracy and completeness
• Manage and organize sales documents and files
• Schedule appointments and maintain calendars for sales team
• Handle incoming calls and emails
• Stay updated on product knowledge and industry trends
• Attend training sessions and workshops to improve skills
• Mentor and train new sales support team members

Preferred Qualifications

No preferred qualifications provided.