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Sales Support Specialist II – Cox Media
| Company | Cox |
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| Location | Phoenix, AZ, USA |
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| Salary | $19.57 – $29.38 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Mid Level |
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Requirements
- High School Diploma/GED and 3 years’ experience in a related field (i.e. customer service, sales support, media sales or digital/advertising marketing environment, etc.)
- Experience using Microsoft Office applications in a work or non-work setting, particularly: Outlook, Excel, Power Point
- Ability to prioritize tasks and manage time effectively in a fast-paced environment.
- Capable of making quick, informed decisions to address immediate needs.
- Continuously seeks opportunities to improve processes and enhance efficiency.
- Self-motivated and able to work independently with minimal supervision
- Strong organizational skills with a keen eye for detail.
- Ability to follow complex instructions and maintain high standards of quality.
- Excellent skills in adaptability, applied learning, collaboration, customer service orientation, high impact communication, initiating action, problem solving and troubleshooting, quality orientation, reasoning, self-organizing, and written communication.
Responsibilities
- Reviewing incoming orders and collaborating with Sales to maximize open inventory and rate pricing strategies.
- Accurately submitting all advertising orders, navigating between a variety of different fulfillment processes and systems.
- Ensuring creative files and instructions for campaigns are submitted, approved and corrected if necessary.
- Investigating pre-empted spots, submitting makegood solutions and ensuring that makegoods are processed.
- Responding to customers’ questions and requests, and solving schedule-related problems.
- Monitoring key business reports and taking action to engage client and sales consultants in modifications, changes, and/or client notifications needed.
- Providing post-campaign details to clients and offering expertise in fulfillment optimization solutions.
- Collaborating with sales consultants to effectively develop schedule proposals and presentations based on product mix, inventory availability, rating information, research and rate card information.
- Attending job-related training, with expectation of ongoing development of skillsets and evolution of responsibilities.
- Work is time- and error-sensitive; failure to meet deadlines or produce accurate work results in lost revenue.
- The role has frequent contact with external customers by email or phone.
Preferred Qualifications
- 2 or more years of experience preferred in related field (i.e. customer service, sales support, media sales or digital/advertising marketing environment, etc.)
- AS/AA or Technical Certification or Bachelor’s degree in related discipline strongly desired
- Previous experience in a Media Advertising environment
- Experience in telecommunications/advertising/digital marketing industry desired
- IAB Digital Media Sales Certification (IAB DMSC). Google AdWords Certification. Google Analytics experience a plus.
- Experience as a media buyer or planner, doing advertising agency work, working in a client-side marketing, digital advertising or public relations role, or some combination of these
- Campaign management expertise and multi-screen and campaign optimization preferred. Experience with digital advertising solutions focused on fulfillment tactics.
- PMP Certification or experience with project management
