Salesforce Developer
| Company | Brandeis University |
|---|---|
| Location | Waltham, MA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Junior, Mid Level |
Requirements
- BA/BS required.
- 2+ years of Salesforce developer experience is required
- Experience with Salesforce, including configuration, Apex coding, flows, and API integrations is required.
- Excellent analytical and problem-solving skills and demonstrated ability to set priorities and meet deadlines.
- Ability to work well under pressure and understand the urgency of University deadlines.
- Experience maintaining a high degree of discretion with data.
- Functional knowledge of Institutional Advancement core business processes is required.
Responsibilities
- Develop technical solutions to support and enhance CRM applications, including but not limited to Salesforce, ascend, Linvio Events and PaymentConnect, MCAE, Conga Composer, and GiveCampus.
- Assist with designing and developing business logic solutions using Salesforce Apex coding, Salesforce Flows, and Lightning Web Components.
- Work with functional partners in Advancement Alumni Relations, Student Affairs, Athletics, University Events, and other departments to develop solutions for enhancing the out-of-the-box functionality delivered with our event management application, Linvio Events.
- Review and respond to user requests and develop an action plan to resolve issues.
- Participate in enhancement projects and product upgrade processes (requirements, documentation, systems configuration, test documentation).
- Initiate and follow through on support cases logged with each application vendor.
- Provide day-to-day functional and technical support for Salesforce, Ascend, Conga Composer, Linvio Events and PaymentConnect, GiveCampus, and MCAE, providing scalable and reusable solutions where possible. Review, respond to, and resolve user-generated help tickets in the TeamDyanmix service management system, following established SLA parameters.
- Engage in knowledge transfer to CRM team members and system users for Salesforce, ascend, Conga Composer, Linvio Events and PaymentConnect, GiveCampus, and MCAE.
- Participate in ITS-related activities as needed.
Preferred Qualifications
- Management Information Systems, Computer Science, or related field preferred.
- 2+ years of related higher education or fundraising work experience is preferred.
- Knowledge of Lightning Web Components and HTML/JavaScript/CSS is desirable.
- Experience with managed packages is preferred.
- Knowledge of constituent management, event management, and direct marketing software is preferred.