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Salesforce Platform Manager
| Company | Tastylive |
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| Location | Chicago, IL, USA |
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| Salary | $120000 – $140000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Mid Level, Senior |
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Requirements
- 4+ years of Salesforce administration experience
- Salesforce Administrator certification (Advanced Administrator preferred)
- Experience with multiple Salesforce clouds (Sales/Service Cloud, Marketing Cloud, Data Cloud preferred)
- Experience with Salesforce configuration, including workflows, process builders, and flows
- Strong understanding of Salesforce security models and data architecture
- Experience gathering requirements and translating them into functional specifications
- Proven project management expertise with ability to manage competing priorities, deadlines, and processes
- Strong commercial acumen with understanding of how Salesforce impacts business outcomes
- Excellent collaboration skills with ability to work across different departments
- Strong communication skills and ability to explain technical concepts to non-technical stakeholders
Responsibilities
- Configure and maintain the Salesforce ecosystem including Service Cloud, Data Cloud, Marketing Cloud, and connected applications
- Manage user accounts, roles, profiles, permission sets, and security settings
- Develop and optimize workflows, flows, validation rules, and approval processes
- Create and maintain custom objects, fields, record types, and page layouts
- Monitor system health, performance, and data quality
- Provide technical support for users and troubleshoot system issues
- Execute regular system maintenance, updates, and release management
- Maintain a high-quality system for documentation of solutions, including architecture diagrams, data models, and technical specifications
- Oversee all aspects of the Salesforce platform, coordinating with cross-functional teams to ensure alignment
- Serve as the primary interface between the business and the Salesforce platform, translating business needs into technical solutions
- Own the complete project lifecycle – from taking a business problem to designing a solution based on technical expertise, building out the technical requirements, executing implementation, and maintaining comprehensive documentation
- Develop and maintain a comprehensive Salesforce roadmap that supports business objectives and future growth
- Manage vendor relationships and third-party integrations
- Conduct platform demonstrations and collect user feedback to drive continuous improvement
- Evaluate and prioritize feature requests from various business units
Preferred Qualifications
- Advanced Administrator certification preferred
- Experience with multiple Salesforce clouds (Sales/Service Cloud, Marketing Cloud, Data Cloud preferred)
