Salesforce Solution Architect – Commerce Cloud – B2C
| Company | NeuraFlash |
|---|---|
| Location | Ontario, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level |
Requirements
- 3+ years of hands-on experience in technical consulting and project management
- 2+ years of project delivery experience on the Salesforce platform
- Strong Salesforce administration experience with a focus on Service Cloud and Order Management
- Proven experience designing and delivering Salesforce Order Management solutions
- Expertise in declarative configuration within Salesforce, minimizing custom development
- Experience with Experience Cloud and CRM Analytics highly preferred
- Comfortable documenting and reviewing technical requirements, including those leveraging Apex, Visualforce, and integrations via Salesforce APIs
- Proven track record leading multiple Salesforce deployments, including multi-environment and integration-heavy projects
- Full SDLC ownership experience, including structured code management and delivery methodology
- Ability to lead enterprise-level Salesforce projects from inception to launch
- Strong multitasking skills, capable of managing multiple projects and priorities
Responsibilities
- Facilitate business process reviews to understand and document customer requirements
- Translate customer needs into Salesforce architecture and design, leveraging best practices with a focus on Order Management, Service Cloud, Commerce or Consumer Goods Cloud/Retail Execution
- Configure and implement Salesforce Service Cloud and Order Management solutions
- Develop technical documentation, including functional requirements and specifications for implementation teams
- Drive optimal user experience (UX) design throughout solution delivery
- Manage customer communications and overall project delivery, ensuring successful implementation outcomes
- Deliver end-user training and comprehensive documentation
- Own and be accountable for all aspects of assigned project execution
- Lead vision and strategy conversations with customer service and operations leadership
- Partner with our Artificial Intelligence team to design forward-thinking, intelligent Salesforce solutions
Preferred Qualifications
- Experience with Salesforce Consumer Goods Cloud and/or Commerce Cloud
- Ability to quickly understand customer business processes and recommend Salesforce-enabled improvements
- Strong client-facing presence with excellent communication skills
- Team-oriented and collaborative, with a passion for delivering high-quality solutions