SAP S/4HANA S2C Solution Consultant

SAP S/4HANA S2C Solution Consultant

Requirements

• Proven experience as a solution consultant/architect in SAP transformations with a focus on Service to Customer processes.
• Experience in managing large scale SAP transformations.
• Expertise in configuring and implementing S2C processes for Inhouse Repair and (Advanced) Return Management (ARM) processes within SAP ERP systems.
• In-depth knowledge of SAP S/4HANA’s service management functionalities and integration with third-party systems, like Salesforce.
• Extensive familiarity with global template processes related to S2C and adjacent domains.
• Relevant SAP certifications or equivalent qualifications.
• Excellent analytical and communication skills, capable of leading discussions and presentations to stakeholders at all levels.

Responsibilities

• Design functional and technical SAP S/4HANA solutions focused on service management, ensuring seamless integration with satellite systems, like CRM, based on detailed business and IT requirements.
• Develop and document comprehensive design specifications for S2C processes in the area of Inhouse Repair and (Advanced) Return Management (ARM), ensuring alignment with business needs and IT capabilities.
• Coordinate and steer development efforts towards global development factories, aligning with broader project goals and timelines.
• Ensure that development efforts are on track and aligned with the overall transformation strategy.
• Provide expert guidance on SAP best practice architectures and advanced technologies, supporting deployment teams in deploying robust S2C solutions.
• Act as a subject matter expert in SAP S/4 HANA, advising on system capabilities and potential improvements.
• Champion process standardization across service operations, evaluating the necessity of process deviations and advocating for adherence to global templates.
• Ensure compliance with established architecture principles and standards, creating scalable, secure, and efficient solutions.
• Review and manage the approval process for configuration and functional specification documents, maintaining high standards of quality and precision.
• Oversee testing activities, including review and coordination of bug fixing, to validate that the solutions meet all functional and performance criteria. Developing and executing comprehensive test plans to ensure system integrity and performance.
• Support the cutover, migration, and hypercare phases specifically for the S2C process domain, ensuring operational continuity and system reliability post-go-live.

Preferred Qualifications

No preferred qualifications provided.