Scholarship Support Representative

Bachelor’s degree in IT, Business or related field and/or commensurate experience.
2+ years of experience with B2B industry and scholarships
Customer service
Demonstrated, effective follow through and exceptional customer service skills (friendly, courteous, helpful, and patient)
Strong analytical skills and technical orientation, including experience using Microsoft Office applications, Web Forms, and the Internet
Ability to clearly and effectively instruct non-technical customers with diverse personalities in the use of complex computer software and other services
Excellent prioritization, organization, and time management skills required to manage conflicting priorities, stressful situations, and consistently meet deadlines
Ability to work as a team player and establish good rapport with co-workers
Strong initiative to get tasks and objectives completed without supervision
Ability to work in a fast-paced environment and effectively lead change
Demonstrated excellence in oral and written communication
Comfortable working knowledge of Internet system development and associated processes

Provide customer support for assigned Next Gen Web Solutions products
Provide support to Sales and Product Management
Perform user acceptance testing with customer & internal product team
Provide ongoing client training
Identify client pain points with a product and communicate this information to product manager
Perform software related issue research, troubleshooting, and timely follow-up
Work with the clients to help them adopt new features/functionality
Participate in development process of Next Gen Web Solutions products
Collaborate with support and product installation leadership on special projects targeted at further engaging and retaining clients
Perform bi-annual review of existing client product utilization, capabilities, and workflows to target areas for improvement or further engagement