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Scitls Itsm Process Lead
| Company | General Dynamics |
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| Location | Offutt AFB, NE, USA |
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| Salary | $108979 – $147443 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Senior |
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Requirements
- 8 + years of related experience
- Education: BA/BS or equivalent
- Security Clearance Level: Top Secret with SCI eligibility
- Skills: Analytical Thinking, Enterprise IT, Information Technology (IT) Services
Responsibilities
- Establishes and oversees governance frameworks, to include ITSM4Gov tailored to SCITLS, working with the government, processes, and controls to ensure program operates effectively and aligns with strategic objectives.
- Ensures compliance, accountability, and performance measurement across all program areas.
- Works closely with program leadership, stakeholders, and compliance teams, providing structure and guidance through the continuous refinement and maturing of ITSM4Gov cross-functional management processes needed to deliver consistent, high-quality outcomes aligned with DoD and SCITLS requirements and to ensure swift resolution of outages and efficient and effective daily operations.
Preferred Qualifications
- Desired certification: ITIL 4 Foundation
