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SCITLS Power BI User Support
| Company | General Dynamics |
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| Location | Offutt AFB, NE, USA |
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| Salary | $64175 – $86825 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior |
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Requirements
- 1 + years of related experience
- Experience with Microsoft Power BI
- Must possess or be able to obtain one of the following certifications within 30 days of start: CompTia A+ -or- EC-Council Certified Network Defender (CND) -or- CompTia Network+ -or- CompTia Security+
- Must possess Active Top Secret Clearance with SCI eligibility
- US Citizenship required
- Experience providing support and assisting with issues for Microsoft Power BI
- Experience responding to and resolving incidents in the ServiceNow platform
- Proficiency in Power BI Desktop and DAX (Data Analysis Expressions) for calculated columns, measures, and KPIs
- Proficiency in Power Query (M Language) for data transformation and shaping
- Experience supporting Power BI users, including troubleshooting, onboarding, and training.
- Ability to collaborate with data engineers, analysts, and business stakeholders.
- Excellent communication skills for translating technical issues into clear, actionable guidance.
- Understanding of ETL Processes, data pipelines, and data integrity best practices.
- Excellent analytical and problem-solving skills
Responsibilities
- Provides user support to assist system administrators.
- Creates and maintains the various collaboration solutions.
- Successfully responds to user requests for assistance via ServiceNow incidents.
- Collaborates on architecture upgrades and consolidations.
- Interfaces with internal and external program staff to provide access to program data via collaboration tools.
- Assists with external account requests and access issues.
- Analyzes user requests and incidents to determine level of complexity and the priority.
- Identifies and implements resolutions.
Preferred Qualifications
- Expertise in Power BI Service Administration
- Knowledge of Power BI tenant settings, workspaces, gateways, and dataflows
- Familiarity with Power BI REST APIs, PowerShell scripts, and admin APIs for automation and governance.
- Ability to manage Power BI licensing, security groups, and user access provisioning
- Integration of Power Automate with Power BI (alert-triggered workflows, dataset refresh automation)
- Proficient in building Power Automate flows for process automation
- Knowledge of data source connectivity, including on-prem and cloud-based sources (SQL Server, SharePoint, Azure, etc)
- Experience setting up and enforcing data governance, naming conventions, and workspace policies.
- Ability to provide subject-matter expertise to other administrators
- ITIL 4 Foundations certification
- Microsoft Certified SharePoint Administrator Associate certification
- Microsoft Teams Administrator Associate certification
- Microsoft Certified Power BI Data Analyst Associate certification
