SCITLS Sharepoint User Support
| Company | General Dynamics |
|---|---|
| Location | Offutt AFB, NE, USA |
| Salary | $64175 – $86825 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- 1 + years of related experience
- Experience providing support and assisting with issues for Microsoft SharePoint users
- Experience responding to and resolving incidents in the ServiceNow platform
- Excellent communication skills
- Excellent analytical and problem-solving skills
- Experience troubleshooting incidents and providing user support
- Must possess active Top Secret with SCI eligibility
Responsibilities
- Provides user support to assist system administrators
- Creates and maintains the various collaboration solutions
- Successfully responds to user requests for assistance via ServiceNow incidents
- Collaborates on architecture upgrades and consolidations
- Interfaces with internal and external program staff to provide access to program data via collaboration tools
- Assists with external account requests and access issues
- Analyzes user requests and incidents to determine level of complexity and the priority
- Identifies and implements resolutions
Preferred Qualifications
- ITIL 4 Foundations
- Microsoft Certified SharePoint Administrator Associate
- Microsoft Teams Administrator Associate
- Microsoft Certified Power BI Data Analyst Associate