Security Officer

Security Officer

Requirements

• Excellent communication and guest service skills
• Minimum two years previous Security department experience preferred at a similar quality property
• CPR certified
• Knowledge of hotel operations
• Able to work a flexible schedule, including weekends and holidays

Responsibilities

• Responsible for patrolling and monitoring hotel facility to ensure the safety and security of guests and employees and the protection of hotel property and assets
• Performs Security Office, Employee Entrance and Patrol operations as outlined in the Standards of Performance Manual for Security Officers
• Thoroughly understands all Hotel Emergency Response Procedures and is able to respond appropriately to all situations
• Monitors/controls access to all facility employee entrances, ensures that only authorized individuals enter
• Maintains a visitor sign-in/out log and issues temporary passes to visitors/vendors
• Inspects all packages entering and exiting through facility employee entrances, denies access to or removal of unauthorized materials
• Verifies that all materials leaving facility are accompanied by a completed, signed package removal pass, confiscates and turns over to management, all materials not properly authorized
• Maintains signature lists of Management personnel authorized to sign package removal passes
• Patrols front of house, back of house and exterior hotel areas, reporting any safety or security hazards, unacceptable behavior, or suspicious persons to Security Supervisor for direction and resolution
• Prepares necessary maintenance requests for safety related maintenance requirements identified
• Monitors CCTV cameras, radio communications, and Fire Control Computers
• Documents all security related issues and assistance provided in appropriate Security reports
• Logs, stores, and returns lost and found items in accordance with hotel policies
• Enforces hotel rules/regulations in accordance with Employee Manual and hotel policy
• Monitors and ensures compliance to hotel key control policies by all employees
• Interacts with guests in a courteous and professional manner
• Responds to all guest and employee incidents, gathers information, secures area if necessary to preserve evidence
• Completes all daily reports in accordance with the Safety Security Manual
• May operate departmental vehicles to include electric personnel transport vehicles, pick up trucks, bicycles
• May assist in the collection/distribution of employee uniforms
• May assist in the distribution of employee paychecks
• May assist in obtaining materials from Storeroom areas during non-operating hours
• Documents all after hour storeroom entries, reason for entry, ensures proper requisition obtained for all items removed
• Assists other hotel employees in applying Bloodborne Pathogen Exposure Control policies
• Answers department phone lines in prompt and courteous manner in accordance with all Loews hotels standards
• Other duties as assigned

Preferred Qualifications

• Minimum two years previous Security department experience preferred at a similar quality property