Security Support Engineer
| Company | Cyberark |
|---|---|
| Location | Newton, MA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- Enterprise level troubleshooting and Support experience
- Public Key Infrastructure (PKI) including technology, standards, and implementations
- Securing Internet applications, e.g., cryptography, standards, techniques
- Understanding of large network design, layout and operations
- Directory technologies and standards, e.g., LDAP, Active Directory
- Database (MS SQL/MySQL) experience, including the ability to write queries
- Excellent presentation, verbal and written communications skills
Responsibilities
- Technical support of customers purchasing and using Machine Identity Security products
- Assist in the design of technical solutions for customers based on CyberArk’s Venafi and partner products and technology
- Work closely with Sales team to ensure cohesive product and services solution
- Communicate proactively customer problems and record all customer interactions in our CRM system
- Assist the Customer in performing the installation and customization of Venafi products in the customer’s environment
- Establish and maintain effective working relationships with clients
- Work effectively with QA and development to troubleshoot and resolve complex product issues
- Help create and deliver product training
- Help write product knowledge base
Preferred Qualifications
- Bachelor’s degree is a plus
- Experience using CyberArk’s Venafi’s products
- Experience with Web application technology (MQ, Mainframe, WebSphere, IIS, F5s) environments a plus
- Understanding of web application design and implementation
- Basic scripting or coding understanding. (Bash, PowerShell, C#, Python)
- Experience working with APIs
- Experience working with complex computing systems
- Direct security or systems management industry experience
- CISSP or other security certificates a plus