Self Serve Customer Experience Specialist
| Company | SumUp |
|---|---|
| Location | El Paso, TX, USA |
| Salary | $19.74 – $19.74 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Must be Bilingual (English/Spanish)
- Clear communication skills
- Excellent customer service skills
- Adaptability
- Empathy
- Strong sense of ownership
Responsibilities
- Provide high-quality customer service and empathetic support in every interaction.
- Manage customer profile updates (email, phone, banking information) securely and accurately.
- Guide customers through onboarding and explain next steps clearly.
- De-escalate customer frustrations related to delays or account issues.
- Communicate with internal departments (e.g., Onboarding, Fraud) via Slack to provide timely and accurate updates to customers.
- Handle a high volume of inbound calls and email cases with speed and attention to detail.
- Process equipment replacement requests, verifying 1-year warranty eligibility.
Preferred Qualifications
-
No preferred qualifications provided.