Senior Account Manager

Senior Account Manager

Requirements

• 3-6+ years of experience in a marketing/advertising agency environment, Commerce or related field preferred
• Demonstrated track record of client relationship development and service
• Proven experience working cross-functionally within an organization
• Significant experience in professional client relationship management and background in agency management
• The ability to plan and strategize at a senior level
• Ability to effectively interact with senior level client leaders
• A persuasive and confident approach to client presentations, results and agency reviews
• Excellent written, oral communication and presentation skills
• Effective team management capabilities
• An impeccable attention to detail and budgetary restraints
• The ability to learn on the job quickly and to retain and recall relevant information on-the-spot
• Full awareness of creative processes and techniques for traditional and digital media
• Ability to have direct and tough conversations with client leadership as needed

Responsibilities

• Provide Account, Strategic and Marketing Leadership
• Works with clients to uncover business needs and objectives, develops appropriate strategies, and identifies/implements solutions to help achieve client goals
• Possesses a full understanding of VML commerce capabilities, success factors and profitability measures
• Provides account team leadership, and conveys the specific requirements for multi-functional support to the appropriate functional management on a timely basis
• Serves as a thought leadership partner to their strategy and creative partners
• Work with SME teams within the agency and across the WPP/Open X network to define and influence the client’s requirements in order to develop proposals and secure additional business
• Coordinate activities across large scale, complex marketing projects with multiple dependencies, restrictive timelines and risks
• Works closely with the project management and production partners to ensure delivery of all programs, on time
• Build and Grow Client Relationships
• Act as the client’s singular point of contact and entry point into all work being performed
• Meet onsite with the client to develop strategy, present concepts manage performance
• Understand client’s business and generate solutions to enhance client performance
• Deliver key presentations to small and large groups within the client organization
• Build trust, credibility, and collaboration
• Manage client expectations
• Responsible for client satisfaction
• Effectively Manage teams
• Monitor workflow across account, project management, strategy, creative and studio to ensure efficient execution/delivery of projects
• Build solid, trusted relationships with team members, clients, and industry thought leaders
• Maintain a high level of performance by the account teams and other agency personnel
• Oversees mid/junior-level account members in the functional performance of their day-to-day responsibilities and supports the development of their career
• Manage Financial Performance
• Manage the overall client/account profitability ensuring responsible financial management and delivery of account profit expectations
• Responsible for the financial profitability and growth of the account

Preferred Qualifications

No preferred qualifications provided.