Senior Account Manager - K-12 - Rosetta Stone

Senior Account Manager – K-12 – Rosetta Stone

BA/BS Degree required
3+ years in Account Management/Customer Success, Renewal Sales or Inside Sales with 5+ years of work experience overall
Ability to learn and be an expert on the Rosetta Stone and related platforms
Exceptional communication skills, written and verbal
Strong presentation skills
Detail-oriented and exceptionally organized
Exceptional critical thinking, research and problem-solving skills
Proven ability to work effectively across teams
Ability to multi-task and manage multiple accounts/activities simultaneously
Comfortable with technology and passionate about bringing technology into the classroom

Managing Rosetta Stone’s high tier accounts ($25,000 and higher) for approximately 50-80 customer accounts on average
Proactive outreach to customers with expiring subscriptions through phone, video, email and targeted campaigns to secure subscription renewal in your assigned territory
Build and nurture relationships with key decision-makers to ensure customer engagement throughout the life of the subscription
Develop a deep understanding of Rosetta Stone’s products and what sets us apart from competing programs
Develop a keen understanding of customer needs and values in order to provide the best in class customer experience and maximize product usage and engagement
Effectively communicate new product enhancements and benefits to existing customers virtually
Conduct regular territory review meetings with internal stakeholders to communicate general territory health, trends, including changes to strategic direction
Accurately track all customer-related activities, communication, and opportunities in Salesforce.com
Work closely with internal teams to meet the needs of the customer, including strategizing and executing strategies in conjunction with the field sales team
Gather customer feedback to help improve and enhance product offerings