Senior Account Manager – Provider Engagement
| Company | Clover Health |
|---|---|
| Location | Alabama, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior, Expert or higher |
Requirements
- 7+ years of experience in provider engagement, healthcare account management, or value-based care consulting, with a strong track record of success.
- Demonstrated ability to drive provider adoption and retention of healthcare technology solutions, preferably in value-based care settings.
- Experience forming strong relationships across the healthcare ecosystem, namely with providers (in health systems, ACOs, IPAs), with demonstrated ability to influence decision-making at all levels.
- Strong knowledge of EHRs, medical billing, reimbursement models, Medicare Advantage, and risk-based payment arrangements.
- Experience in contracting, negotiation, and strategic partnerships within the healthcare sector.
- Strong project management skills, with the ability to prioritize competing initiatives and drive measurable outcomes.
- Willingness to travel up to 75% of the time throughout Pennsylvania to foster relationships and support provider practices.
Responsibilities
- Drive Go-to-Market Activities as Product SME: Partner with CA GTM team to execute a provider onboarding and training plan development, with a focus on devising strong in-office workflows and working closely with practices (including clinical + non-clinical staff) to drive effective adoption of the platform.
- Own & Manage Provider Relationships: Serve as the primary point of contact for key provider partners (e.g., Independent PCP practices, health systems, ACOs, payers). Build trusted, consultative relationships to drive adoption of CA.
- Optimize Provider Success & Retention: Implement and oversee a structured engagement plan to ensure providers maximize their use of our platform, achieve measurable success in value-based care, and remain long-term partners.
- Manage Executive Stakeholder Engagement: Present to C-suite executives, clinical leaders, and administrative teams, positioning Counterpart Health as an essential partner in their value-based care strategy.
- Lead Data-Driven Decision-Making: Analyze provider performance metrics and proactively identify and review trends, opportunities, and risks with partner practices. Drive interventions to improve provider outcomes and increase platform utilization.
- Develop & Scale Best Practices: Create and implement repeatable, scalable engagement strategies, workflows, and playbooks that enhance provider adoption and overall satisfaction.
- Cross-Functional Leadership: Collaborate with internal teams, including sales, product, and operations, to refine Counterpart Health’s offerings based on provider feedback and market trends.
- Serve as an External Product SME: Be an expert user of the product; demonstrate a deep understanding of product features and expected interaction patterns.
- Drive Customer Advocacy & Thought Leadership: Establish Counterpart Health as a trusted partner in the industry by fostering strong client testimonials, case studies, and success stories.
Preferred Qualifications
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No preferred qualifications provided.