Senior Analyst – Account Receivable

Senior Analyst – Account Receivable

Requirements

• Experience in accounts receivable, collections, or a related finance role.
• Strong communication, negotiation, and problem-solving skills.
• Proficiency in Excel and the ability to analyze financial data.
• Excellent organization, attention to detail, and ability to multitask.
• Ability to balance firm collections efforts with customer-centric service.
• Comfort with change and ability to pivot in response to shifting business needs.

Responsibilities

• Proactively collect on outstanding balances and maintain aging >30 days past due at ≤10% of open AR balance.
• Minimize write-offs by identifying and resolving obstacles efficiently.
• Seek to understand customers’ situations and provide accurate, informative details to assist with overall account reconciliation and issue resolution.
• Provide exceptional support to customers by handling payment inquiries and disputes with professionalism and empathy.
• Communicate effectively with internal teams (sales, disputes, cash, disputes, billings, controllership, finance, legal, etc.) to drive resolution and improve processes.
• Maintain accurate records of collection activities, customer interactions, and payment commitments.
• Utilize Excel (VLOOKUP, pivot tables, data analysis) to track, report, and analyze customer account activity.
• Own and manage assigned accounts with a strong sense of accountability and responsibility.
• Adapt to evolving processes, systems, and priorities, embracing change with a flexible and solution-oriented mindset.
• Be self-motivated, take the initiative to resolve issues, improve processes, and stay on top of collection efforts without constant supervision.

Preferred Qualifications

• Experience working ERP systems such as SAP and Oracle, HighRadius, Power Bi and BW reporting.
• Knowledge of credit and collections best practices.