Senior Analyst – Collaboration Platforms
| Company | Xylem |
|---|---|
| Location | Houston, TX, USA, Charlotte, NC, USA, Pittsburgh, PA, USA, Yellow Springs, OH, USA, Morton Grove, IL, USA, Waukesha, WI, USA |
| Salary | $72300 – $130100 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- A bachelor’s degree in Information Technology, Computer Science, or a related field with at least 4 years experience or equivalent work experience
- 5 – 7 years’ experience in SharePoint Online, OneDrive and Viva Engage, with expertise in architecture, administration and maintenance
- 3 to 5 years’ experience in Power Apps and Power Automate canvas application development and deployment
- Advanced PowerShell scripting for SharePoint Online, OneDrive, Power Apps, Power Automate and Viva Engage, ensuring efficiency through best practices.
- Experienced in Azure administration with a focus on Power Apps and SharePoint, managing Azure resources and implementing security measures like conditional access and identity protection.
- Experience overseeing a team’s Tier 2 & 3 support queue, including overseeing complex issue resolution, escalations, and ensuring adherence to SLAs.
- Strong knowledge of business analysis, requirements gathering, and translating them into technical solutions.
- Proven ability to collaborate effectively in virtual and offshore team environments, fostering strong team dynamics, supporting team members, and ensuring seamless communication, coordination, and project execution across global teams.
- Excellent communication, customer service, and problem-solving skills.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
Responsibilities
- Manage SharePoint online based company intranet
- Configure and administer security, permissions, and governance
- Actively monitor/maintain SharePoint Online health, monitoring site usage, ensuring performance optimization, and planning scalability.
- Expertise in SharePoint Online analytics, including the ability to monitor site usage, user activity, and performance metrics
- Develop and implement continuous improvement plans for SharePoint Online
- Serve as the primary administrator for the enterprise Viva Engage environment, ensuring its optimal performance, security, and scalability and integrating it with SharePoint and MS Teams
- Manage governance, content moderation, and community engagement strategies for Viva Engage.
- Leverage Viva Engage analytics to track adoption and usage.
- Develop and implement continuous improvement plans for the Viva Engage environment, including creating jobs/scripts and Power Apps to automate and enhance system maintenance and performance.
- Develop and maintain custom solutions for SharePoint and Viva by designing, creating, and managing canvas apps in Power Apps.
- Build, deploy, and manage automated workflows in Power Automate to enhance SharePoint and Viva administration and maintenance.
- Support the team with ongoing canvas app development projects
- Manage the Level2 / Level 3 support queue for SharePoint, Power Apps/Automate, OneDrive, and Viva Engage by overseeing support ticket management, escalation, and resolution in line with service level agreements
- Develop and publish knowledge base articles for end-users.
Preferred Qualifications
- Microsoft Certified: Azure Administrator Associate
- Microsoft Certified: Power Apps and Power Automate Developer Associate
- Microsoft 365 Certified: Enterprise Administrator / Enterprise Administrator Expert
- Knowledge of Sharegate