Senior Analyst - Executive Support

Senior Analyst – Executive Support

5+ years of prior experience leading technical assistance in a large matrixed organization troubleshooting technical issues including access, hardware, software and peripherals
3+ years’ experience in an Executive Support Role working with C-Level executives

Provide front-line White Glove primary technical support to end-users including: C-Level executives on various support issues including access, hardware, software and peripherals
Coordinate, schedule and support multi point internal and external audio / video conferences encompassing over 100+ locations and thousands of attendees
Engineer technical solutions tailored to senior executives
Utilize excellent problem-solving skills to diagnose, evaluate and resolve sophisticated issues in a high pressure and high clarity environment
Perform root cause analysis, develop analytics to identify typical problems and patterns, develop procedures and controls for problem prevention
Support multiple platforms including Desktops, Laptops, Mobile Devices, Tablets and Video Conferencing equipment
Provide 24 x 7 on-call support as assigned as well as shift flexibility
Travel as required (up to 25%)
Lead project assignments to completion on time and within budget while maintaining a high-performance level with daily tasks, this can include: Hardware / software evaluation, testing, implementation and training, Security and compliance issue remediation, Acquisition Cutover
Utilize your experience with the following tools to support Senior executives throughout the organization: Microsoft Azure / Intune, Crestron A/V Control Panels, IOS / Android OS, and Active Directory, Microsoft Teams, Microsoft O365 Suite
Engineering level troubleshooting and support for complex IT issues under pressure