Senior Analyst – Operations Business Analytics
| Company | Wayfair |
|---|---|
| Location | Boston, MA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- Bachelor’s degree in a quantitative field (e.g. engineering, economics, finance); Master’s degree a plus
- 2-4 years total work experience, with previous experience in e-commerce, supply chain, reverse logistics, retail management, finance, or management consulting preferred.
- Advanced proficiency with SQL or Google Big Query along with Microsoft Excel or Google Sheets and data visualization tools such as Google Data Studio (Looker, Tableau, or PowerBI)
- Critical and quantitative thinking while also showcasing the acumen to selectively put qualitative insights over quantitative data
- Team-first attitude with enthusiasm for cross-functional collaboration
- Passion for process optimization and transformation – experience with complex operational, process, and performance improvement projects
- High attention to detail and proven ability to manage multiple, competing priorities simultaneously
- An entrepreneurial spirit and mindset; you must be adaptable and comfortable with change
Responsibilities
- Generate actionable insights for policy and operational improvements
- Create automated reporting and dashboards to support process owners in driving desirable outcomes
- Translate KPI movements into recommendations for policy iteration, implementation, and process automation
- Take ownership of building a strategic roadmap for your team based on the overall agenda to improve customer reported incident rates and reduce incident exposure
- Manage multiple peer and upward technical and operational stakeholders to get their buy-in to implement on your policy recommendations
- Operate as a cross functional think tank that understands customer needs and Wayfair & supplier processes, then define, design, deliver transformational resolution journeys
- Partner with product teams to design and implement agile development roadmap to improve our customer and agent facing technology tools
- Be an effective contributor in a team that manages multiple priorities in a fast-paced environment with effective communication and thorough follow through problem solve situations requiring use of data collection and analysis
- Partner cross-functionally with groups company-wide, including Product, Finance, Fulfillment Centers, Industrial Engineering, Transportation to drive alignment and execution against innovative solutions to challenging commercial problems intended to reduce financial incident exposure and drive customer happiness
- Contribute to the development of tools and processes that drive efficiencies for the team and simplify the day-to-day operations
- Be a great teammate! We seek candidates with a positive attitude, collaborative spirit, passion for solving problems, and a sense of humor.
Preferred Qualifications
- Previous experience in e-commerce, supply chain, reverse logistics, retail management, finance, or management consulting preferred.