Senior Analyst – Process Improvement
| Company | Walmart |
|---|---|
| Location | Bentonville, AR, USA, Sunnyvale, CA, USA |
| Salary | $70000 – $130000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- Strong working Knowledge in MS Excel or any data analysis Software
- At least one year experience in contact center/marketplace, or as an analyst in any domain
- Strong analytical skills with the ability to interpret data and draw actionable insights
- Excellent communication and interpersonal skills to work effectively with teams
- Ability to manage multiple projects simultaneously and meet deadlines.
Responsibilities
- Analyze current business processes to identify inefficiencies and areas for improvement.
- Collaborate with Subject Matter Experts, partner with cross-functional teams, benchmark with industry standards to evaluate current processes, and identify areas for improvement
- Conduct data analyses, use findings to develop process improvement plans and business solutions, strongly backed by data, to drive efficiency
- Communicate analyses and findings with senior leaders and other internal stakeholders to ensure buy-in and support for updating existing processes and launching new processes.
- Drive and influence the execution of business solutions by communicating project plans to all stakeholders involved, establishing performance standards, clarifying business priorities, providing clarity of information/data, and measuring project progress
- Update and maintain documentation on all process improvements and process performance.
- Support continuous improvement culture by providing training and coaching to team members on process optimization
Preferred Qualifications
- Proficiency in process mapping and analysis tools (e.g., Six Sigma, Lean methodologies)
- 2+ years of experience in process improvement, business analysis, or a related role.