Senior Analyst WFM

Senior Analyst WFM

Requirements

• Past experience in Forecasting, Scheduling and senior WFM roles would be an asset
• High proficiency in Microsoft Excel required for modeling and analytics
• A strategic thinker with strong business acumen, strong analytical skills and thought leadership skills
• The ability to intake a large amount of information starting with a business objective and independently building a structured framework to influence performance results
• Strong focus on attention to detail to produce and communicate high quality, accurate and timely deliverables
• The ability to work both independently and part of a larger team
• Strong interpersonal and communication skills including verbal, written and presentation skills with various executives and business partners
• The ability to manage deadlines, prioritize competing requests, and adapt well to changing priorities through solid project and time management skills
• The ability to develop, maintain and build positive relationships with business partners
• Degree in Business, Economics, or another Quantitative Discipline like Mathematics, Statistics or Data Analytics would be an asset

Responsibilities

• Responsible for the planning, development, execution, monitoring and enhancement of key workforce management FTE models for areas within CPB Ops
• Supporting the strategic vision of CPB Ops to build a best-in-class Workforce Management practices
• Design and maintain Capacity Plans to align resource supply with workload demand by being the Subject Matter Expert as it relates to forecasting
• Partnering with the Product Groups to harmonize volumes and identify future changes which have a downstream impact to our supported businesses
• Working closely with the business partners to understand the complexities, methods and processes to build accurate Forecasting models
• Develop presentations and WFM analysis for executive audience to support decision making process
• Leading and facilitating meetings and preparing agenda items to support all phases of the project as well as regular business activities
• Working collaboratively with the Data Management team to ensure all metrics and definitions are aligned with Business objectives
• Build tools (handbooks, education decks, job aids etc.) to support the education of Workforce Management concepts across a diverse audience
• Complete FTE Impact assessments to capture the size of an initiative / strategy

Preferred Qualifications

No preferred qualifications provided.