Senior Application Scientist – Technical Services

Senior Application Scientist – Technical Services

Requirements

• Bachelor’s Degree in Life Sciences or field as outlined in the essential duties.
• 10+ years of experience in the life sciences industry.
• 5+ years of experience working in a molecular diagnostic or clinical laboratory.
• Demonstrated advanced proficiency or coursework with molecular biology techniques and Real-Time- polymerase chain reaction (PCR) Assays.
• Demonstrated advanced knowledge of clinical lab regulations for computer aided planning (CAP), clinical laboratory improvement amendments (CLIA), invitro diagnostic regulation (IVDR), and food and drug administration (FDA).
• Demonstrated understanding of statistical and mathematical methods in biology or genetics.
• Advanced data analysis skills and analytical aptitude.
• Proficiency in Microsoft Office programs, such as Word, Excel, PowerPoint, Outlook, Access, and OneNote.
• Demonstrated ability to perform the essential duties of the position with or without accommodation.
• Authorization to work in the United States without sponsorship.

Responsibilities

• Receive and document incoming customer communications.
• Work cooperatively with the technical services team and internal functional departments to troubleshoot and resolve customer questions or requests related to reagents, consumables, and assay issues.
• Lead troubleshooting of customer issues through root cause investigation, experiment design, study execution, data analysis, and reporting.
• Conduct bench level experiments within several product areas.
• Prepare technical experiment reports with all technical specifications and information to present to the supervisor or project team.
• Lead development of training materials for internal and external customers and train customers.
• Coordinate with the development and marketing teams for proper implementation of new products to provide technical input and participate in decisions affecting project plans and experimental design.
• Prepare detailed technical protocols.
• Communicate the customer feedback for product requirements to the development team for better designs and implementation of new and existing products.
• Identify gaps in processes, make recommendations, and implement change.
• Draft and distribute the content of customer communications, customer notifications, and technical or service bulletins.
• Identify, contribute, implement, and report on improvements in processes and products.
• Contribute ideas or drive improvements to team processes.
• Lead complex level projects, sit on core teams, and participate with complex projects.
• Develop white papers.
• Direct customer interactions to problem solve and facilitate enhancement generation.
• Train and mentor team members.
• Summarize and document troubleshooting activities or technical summary.
• Ability to communicate clearly, frequently, and accurately in person, via the telephone, or by email.
• Ability to work independently.
• Apply advanced analytical and troubleshooting skills.
• Apply strong communication and organizational skills.
• Apply high complexity problem-solving abilities to provide technical input, design experiments, propose product enhancement ideas and voice of customer (VOC).
• Ability to maintain confidentiality of sensitive information.
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
• Support and comply with the company’s Quality Management System policies and procedures.
• Maintain regular and reliable attendance.
• Ability to act with an inclusion mindset and model these behaviors for the organization.
• Ability to work designated schedule.
• Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day.
• Ability to work on a computer and phone simultaneously.
• Ability to use a telephone through a headset.
• Ability to travel 35% of working time away from work location, may include overnight/weekend travel.

Preferred Qualifications

• Master’s Degree in Life Sciences, or field as outlined in the essential duties.
• 10+ years of experience working in a medical device field within a regulated environment, such as ISO 13485, food and drug administration good manufacturing practice FDA GMP, or United States Department of Agriculture (USDA).
• 7+ years of experience working within quality system regulations and service requirements defined therein.
• 7+ years of experience analyzing data with tools, to include JMP statistical software.
• 5+ years of experience working in a technical support function.
• Demonstrated knowledge of laboratory chemistry.