Senior applications solution architect – SRE orchestration

Senior applications solution architect – SRE orchestration

Requirements

• 15 plus years of work experience evolving to a solution architect with 3-5 years of experience in continuously improving and transforming IT operations ways of working
• A firm understanding of SRE (Software Reliability Engineering) and IT Service Management (ITSM) processes with a track record for improving service offerings – resolving incidents, providing a seamless customer/end-user experience and proactively identifying and mitigating areas of risk
• Exceptional business relationship skills including the ability to communicate effectively both internally and externally. You can communicate complex technical data to a non-technical person in a concise, clear, and easily understood manner
• Deep hands-on technical expertise, excellent verbal and written communication skills

Responsibilities

• Design and implement modern ways of support operations solutions for the PepsiCo landscape of digital products applications, while ensuring SRE principles are followed during the design of the products
• Diagnose for deviations (anomalies), assess output accuracy at each process step, and implement measures to prevent faulty outcomes from impacting business processes and end users
• Refine & deliver requirements for service enhancements with product engineering team and Solution architecture and collaborate with key product managers and stakeholders
• Be a Technical leader in the global DPA team that drives, measures and optimizes SLA/SLO/SLI and error budgets for the product offerings
• Lead to develop / deliver SRE orchestration software solutions to automate service delivery using techniques such as flash, terraform, ansible or a custom solution
• Collaborate with Dev ops / Dev SecOps team proactively to build reliability and resiliency into their services without disrupting the CI/CD pipelines
• Leads the definition, collection and analysis of data relevant products systems and their interactions towards business process resiliency especially related impacting customer satisfaction, Revenue or IT productivity
• Operate in an ever evolving landscape of product offerings to deliver first class service to our customers
• Work closely with customer facing support teams to evolve & empower them with SRE insights
• Participate in on-call support and orchestrating blameless post-mortems and encourage the practise within the organization
• Actively engage and drive AI Ops adoption across teams

Preferred Qualifications

No preferred qualifications provided.